Contact Center: Outbound Communications

This interactive course provides an overview of outbound communications for contact centers, including best practices for handling outbound communications and the regulations that prevent certain kinds of outbound communications.

Content Code: 31905M

Content Type: Web Based Training

Expected Duration: 20 minutes

Roles: Customer Service Manager, Customer Service Specialist, Receptionist

Skills: Communication, Customer Service, Telephone Techniques

Topics: Contact Center (Curriculum), Customer Service, Do-Not-Call

Interactivity: Audio, Video

Product Type: Course

CE: None Specified

Notes: None Specified